Dominique Mosley
As a UX Researcher, I am dedicated to uncovering actionable insights that shape intuitive and impactful user experiences. I’m driven by the opportunity to advocate for users, ensuring their voices are heard and reflected in the products we create.
My journey into UX Research wasn’t a direct path—it was a discovery born from curiosity and hands-on experiences. It began during my time at CSU Chico, where I served as a research coordinator for a program in partnership with the Forest Service. I conducted surveys and field interviews with visitors to the Shasta-Trinity National Forest campgrounds, gaining early exposure to the power of user feedback and data collection.
After graduation, I returned to Los Angeles and began an internship at CloudKitchens as a Social Media Manager. During this role, I was asked to assist a freelance UX Designer with user interviews, as she was not a native English speaker. Over the course of the project, I conducted more than 15 interviews with users from both the US and UK. This experience not only honed my communication and analytical skills but also sparked a deeper interest in understanding user behavior.
This pivotal moment caught the attention of Mitchell Wakefield, CloudKitchens' first UX Researcher. Recognizing my potential, he introduced me to the field of UX Research. Inspired and equipped with newfound guidance, I transitioned from intern to a full-time UX Researcher within five months. I began leading my own projects, delivering actionable insights, and contributing to the development of user-centered products.
To date, I’ve conducted over 100 user interviews across diverse industries, generating insights that have directly influenced product strategy and design improvements. I’m known for my ability to bridge the gap between users and design teams, leveraging data-driven analysis and thoughtful research techniques to create impactful solutions.
When I’m not diving into user research, you can find me exploring local hiking trails, experimenting in the kitchen, or devouring a good book. My ultimate goal is to create products that not only meet user needs but also delight and empower them in unexpected ways.
I’m always eager to collaborate on user-focused projects. Feel free to reach out or explore my portfolio to see how I’ve turned insights into impactful designs.
Education
University of Michigan - School of Information
PG Certification - User Experience Research and Design, 2022
California State University of Chico
Bachelor of Arts Communication Media Arts Design,
Broadcasting, May 2021
Mt. San Antonio College
Associates of Arts Communication, May 2018
Experience
City Storage Systems (CloudKitchens, Otter, B2B SaaS)
Global UX Researcher
Otter
January 2022 - May 2024
Chico State Enterprises
Research Coordinator,
July 2018 – December 2019
Mt. San Antonio College Child Development Center
Customer Success Manager
May 2017 – June 2018
UXR Skills
Remote research
Moderated and unmoderated research
User Interviews
Usability testing
Field Studies
Participant Observations
A/B Testing
Surveys
Survey Design
Service Design
Heuristic evaluation
Quantitative-data analysis
Information architecture
Wireframing, Prototyping
Technical Skills
Adobe Analytics
Google Analytics
CleanshotX
Dovetail
Figma
Miro
HotJar
Optimizely
Balsamiq